Pipe is beautifully designed, manufactured with excellent craftsmanship. And so nice to have something made here in the US.
The boxing and literature are elegant and well thought out to protect the pipe in shipping and storage.
But most importantly, it smokes so smoothly and cool.
All aspects of the experience have been considered.
The bowl detaches for ease of filling and emptying.
The mouthpiece is perfectly sized and very comfortable.
The glass water container is thick, beautifully tinted (if you choose the tinted model) and gives one confidence against accidental breakage.
It is also nice to be able to easily add a few ice cubes or a slice of fruit to add to the cooling and taste.
It is reassuring to know that Heir have replacement parts available in the case of damage.
Also the ease of disassembly and cleaning is very appreciated, as well as a sweet little tool of stainless steel to help clear the bowl after a session.
The customer service is outstanding and fast to respond and to ship.
So pleased with my decision to purchase this water pipe.
It will certainly be an Heirloom in my home!